3.1. Dillon Automation Inc. warrants the DA3000 for one year from the date of shipment against defects in material and workmanship. Dillon Automation Inc. will either repair or replace any part(s) that prove defective. Replacement parts may be new or repaired parts at Dillon’s choice on an exchange basis. A part(s) replaced under warranty does not restart the warranty period. This limited warranty does not cover any damage to the product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair or modification. This limited warranty shall not apply if: (I) the product was not used per any accompanying instructions, (ii) the product was not used for its intended function or (iii) the addition of any non-authorized equipment. Usage of the DA3000 with anything other than a Dillon Precision CP2000 or RL1100 voids the warranty. The DA3000 Controller Electronics “Control Box” is “Factory Sealed” there is nothing customer serviceable inside. Breaking the seal/opening the “Control Box” voids the warranty.
3.2. The DA3000 may be returned for a refund up to 30 days from the date of delivery to the original purchaser. The DA3000 must be returned in the original packaging (two boxes), complete with all parts as originally shipped, in good condition, to receive credit for the purchase price less the original shipping cost of $140 and a 10% restocking fee. Used, damaged, and/or missing items may be denied a return depending upon the circumstance. You will be reimbursed within 7-10 days by the same means used for the purchase after the receipt of your return. To initiate a return, contact Dillon at Support@www.dillon-automation.com or 800-421-7632 and request a Return Material Authorization (RMA) and a no-charge Fed Ex shipping label. Take the two boxes with the label to your nearest Fed Ex facility.